ED Disscussion (split)

I could see a major car company running into problems getting all the materials they need, for instance, but I highly doubt a car audio business would have such problems. This rolls over from my issues with Indoaudio - it is almost ALWAYS best to be upfront with customers instead of trying to pull the wool over their eyes. In the end, being legit with customers is best for everyone. Maybe it's the fact that I don't like to be duped - maybe some people like to be fooled just so they feel better??

 

Actually, I'd rather be in the position of the big company as they'll have a LOT more sway. For instance, let's look at Kicker compared to eD. I bet they sell 100x as many subs yearly, at least. Think about how much more of any one item that is. It goes a LONG way, believe me.

As for what is the "real" issue, I honestly can't tell you for certain. The majority of people who order on the preorder use a CC, so I don't think Ben would be waiting for funding as they won't be charged until the products ship. It's DEFINITELY in his best interest to get them out ASAP.

Ben is no sweetheart, that much I'm sure of, but I don't think he's out to screw anyone. WhileI am an eD rep, by no means do I really "work" for eD. If I think Ben is purposely misleading people or not telling the truth, I'll drop eD like a bad habit. My full-time EE job pays the bills; any money I could possibly gain in the future from "rep sales" will be insignificant, and I'm not about to sacrifice my personal integrity and reputation for that. I know that there are those out there who are unhappy with eD, but much of that does relate to personal dealings with him, not the company eD is today.

With that said, I FUCKING HATE waiting, so I understand everyone's impatience when it comes to the preorder items. IF eD has preorders in the future, I sure as shit hope Ben waits till he has a much more firm idea of when they will be in stock.

 

this could have all been avoid had my Warning on CAF been taken Seriously

the problem is, every Preorder they have had, for as long as I can remember has been Delayed for one reason or another,

even if they are all vaild, this should tell you something

and WILL cost them their Business........

if ED does not Get its act together I see the Doors Closing on them soon

I may be an Asshole, I may not have any Tact, I may be Arrogate,

But I am also RIGHT 99% of the time

 

Haha those last two lines were great. It really should be a T-shirt. © that ish and start a Tshirt business. I will only expect 2% of your profits for suggesting it.

 

this could have all been avoid had my Warning on CAF been taken Seriously

the problem is, every Preorder they have had, for as long as I can remember has been Delayed for one reason or another,

even if they are all vaild, this should tell you something

and WILL cost them their Business........

if ED does not Get its act together I see the Doors Closing on them soon

I may be an Asshole, I may not have any Tact, I may be Arrogate,

But I am also RIGHT 99% of the time

[post=20736]Quoted post[/post]​

[/b][/quote]

You might be surprised...I really think all of that attention before actually helped eD. Assuming these products perform well, people won't care much.

 

You might be surprised...I really think all of that attention before actually helped eD. Assuming these products perform well, people won't care much.

[post=20741]Quoted post[/post]​

[/b][/quote]

lol, ok if you say so

 

lol indeed. I think it has turned me off on eD.

 

As much as I hate to say it, if you really want "professional" then you're best off buying products from a company like JL. The small internet companies provide good deals, but THE best CS usually comes from the biggies. The car audio industry is completely unprofessional otherwise. There are more lies and more backstabbing than I could ever dream of.

And when I say CS, I don't just mean the interaction between the customer and the company. I know JL's policies can be a PITA, but if you follow their rules, they will take care of you.

 

As much as I hate to say it, if you really want "professional" then you're best off buying products from a company like JL. The small internet companies provide good deals, but THE best CS usually comes from the biggies. The car audio industry is completely unprofessional otherwise. There are more lies and more backstabbing than I could ever dream of.

And when I say CS, I don't just mean the interaction between the customer and the company. I know JL's policies can be a PITA, but if you follow their rules, they will take care of you.

[post=20748]Quoted post[/post]​

[/b][/quote]

you did not just say great CS and JL in the same post

OMG, do I need to Dig up the Manville Threads

 

What? JL is one of the worst. I am not going to bash their product in any way, that would be foolish. I like Manville too, but they are a big company and you are a flyspeck on the wall to them. They couldn't give a shit about you.

 

Gonz,

Sorry man, I wasn't sure but the amp I was thinking was 400 WRMS@2 ohms not 4. My bad man, I can't help on that front for that price.

 

What? JL is one of the worst. I am not going to bash their product in any way, that would be foolish. I like Manville too, but they are a big company and you are a flyspeck on the wall to them. They couldn't give a shit about you.

[post=20754]Quoted post[/post]​

[/b][/quote]
well I cant say I like Manville..

Side note

you know what I just realized, I think I have pissed of every Major figure for every car company that activly uses online forums -- Except Kicker

JL, DEI, Adire, RE, ID,

Jeeze I am good :lmfao: :lmfao: :lmfao:

End Side Note

but JL is out for its Dealers, nothing more

 

What? JL is one of the worst. I am not going to bash their product in any way, that would be foolish. I like Manville too, but they are a big company and you are a flyspeck on the wall to them. They couldn't give a shit about you.

[post=20754]Quoted post[/post]​

[/b][/quote]

Yes, but they have a standard way of doing things...things vary way too much with the small companies. BTW, JL isn't exactly huge...like 250 employees. I work at a company of 80k; that is big.

 

That's not true at all.

I'm very very proud to say that we value our customer service above all else...
And I'd go further to say I think it simply makes the greatest business sense to do so!
Particularly when your company is internet-based, when the majority of your customers are forum community members... because they exchange with each other.

In that scenario, a satisfied customer is likely to brag about their product.
That bragging is the best advertising a company could get! How many other potential customers read that same thread?
Likewise, bad press can be horrible.

Granted, there's always going to be a few jerks out there that just want to stir up trouble... but truthfully, the forums tend to flush those people out as well... honesty holds up better under scrutiny than BS does... you can nearly always tell when someone is BS'ing.

But, assuming a company makes anything greater than mediocre products, their customer service is their reputation, it is their integrity.
Integrity, and reputation are two things that should be treated like the crown jewels...
Their value is immeasurable when you have them, when you take pride in them...
But when they are lost, or damaged, they are virtually irreplacable.

I had one customer that I sold one of our prototype 15's to. It was a prototype, no warranty offered.
Furthermore, he was competing with it.
He was testing and tuning his car, admittedly running his amp with the gains fully cranked (nothing odd about that, for SPL competition), playing test tones, around 50hz, 60hz... and then the CD went to a track he didn't expect... 20hz!
Needless to say, the cone shot out - exceeded about 40mm in the forward direction, as the former launched over the pole piece, and crashed down on it, crushing it.
An accident, yes.
His fault - of course.
Warranty - no.

But, after laughing, picturing the shock that must have been on his face... I told him to send me the sub, and I'd recone it for him, as if it were warrantied.
I sent it back... and now I've got a loyal supporter.
For the cost of a recone, I couldn't buy advertising that was that good.

I value customer service to be very high.
I'm getting excited to get in the game, because that's just one area that I think we do stand to excel in, compared to "the other guys" collectively.
I'm getting antsy. :gunsmilie:

 

That's not true at all.

I'm very very proud to say that we value our customer service above all else...
And I'd go further to say I think it simply makes the greatest business sense to do so!
Particularly when your company is internet-based, when the majority of your customers are forum community members... because they exchange with each other.

In that scenario, a satisfied customer is likely to brag about their product.
That bragging is the best advertising a company could get! How many other potential customers read that same thread?
Likewise, bad press can be horrible.

Granted, there's always going to be a few jerks out there that just want to stir up trouble... but truthfully, the forums tend to flush those people out as well... honesty holds up better under scrutiny than BS does... you can nearly always tell when someone is BS'ing.

But, assuming a company makes anything greater than mediocre products, their customer service is their reputation, it is their integrity.
Integrity, and reputation are two things that should be treated like the crown jewels...
Their value is immeasurable when you have them, when you take pride in them...
But when they are lost, or damaged, they are virtually irreplacable.

I had one customer that I sold one of our prototype 15's to. It was a prototype, no warranty offered.
Furthermore, he was competing with it.
He was testing and tuning his car, admittedly running his amp with the gains fully cranked (nothing odd about that, for SPL competition), playing test tones, around 50hz, 60hz... and then the CD went to a track he didn't expect... 20hz!
Needless to say, the cone shot out - exceeded about 40mm in the forward direction, as the former launched over the pole piece, and crashed down on it, crushing it.
An accident, yes.
His fault - of course.
Warranty - no.

But, after laughing, picturing the shock that must have been on his face... I told him to send me the sub, and I'd recone it for him, as if it were warrantied.
I sent it back... and now I've got a loyal supporter.
For the cost of a recone, I couldn't buy advertising that was that good.

I value customer service to be very high.
I'm getting excited to get in the game, because that's just one area that I think we do stand to excel in, compared to "the other guys" collectively.
I'm getting antsy. :gunsmilie:

[post=20762]Quoted post[/post]​

[/b][/quote]
clap clap clap clap clap clap clap clap clap

someone that gets it.........

 

Yes, Geo, but all it takes is for you to get sick, or something else to go wrong, and the customers may have nowhere to go. That's true, to some extent, with almost any of these small companies. When I think professional, I think of more than just personal interaction. It's the whole picture. Part of it's financial. Sure, big companies can go under and do, but the majority of the time they have the ability to absorb a huge financial hit and not go under.

Look at Stereo Integrity (which does suck). That guy's place gets broken into, and he may have NOTHING left. It's very possible he's going to close the business. Do you honestly think the same thing would happen with JL?

 

BTW, I didn't mean SI sucks; I meant the stuff getting stolen sucks.

And don't all of you small car audio business running/owning people get offended; I'm not trying to say the CS of the small companies won't be better, just that I consider "professional" to mean more than that.

:2guns: